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How to look up Support ID

Description

The Default WAF Violation Block Page for Blocked Requests/Clients includes a Support ID

  • Example: supportid.jpg
  • The support ID is used to uniquely identify the request that caused the violation 
    • Search for the Support ID for details on violation
    • Include Support ID when contacting the SOC

Environment

  • Silverline Portal
  • Silverline WAF

 

Procedure

How to search for related WAF violation by using Support ID

1. Navigate to Monitor & Analyze > WAF Violation Summary.

2.  Paste the Support ID in the Search bar in the upper-right

WAF_Violation_Search_WIDE.png

3. Click Search

4. See How to View WAF Violation Logs in WAF Violation Summary for how to interpret.

 

 

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