Description
- You can search the Silverline Knowledge Base without leaving Silverline Portal
- This article explains how to access and use the Knowledge Bot
Environment
- Silverline Portal
- Knowledge Bot
Procedure
Search Knowledge Base
- Log in to the Silverline Portal
- In the lower-left corner on any page, click the circular gray icon with the waving robot.
- Type search terms in search bar and click Enter key
- Click the title of Knowledge Base article you want to read
- Below image shows the search terms "check proxy health" typed in at the bottom, and the desired article result at the top.
- If you want to read the article full-screen, scroll to the bottom of article and click Read More... This opens the article on the Knowledge Base.
Open Support Ticket
You can also open a support ticket via the Knowledge Bot in Portal via the 2nd tab in bot window.
