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How To Schedule A Meeting With Silverline SOC

Description

Silverline SOC is a 24/7 global group, with physical SOCs around the world.

  • This article will give you the necessary guidance to schedule any meeting with the SOC
  • After reading this article, you will be able to seamlessly schedule meetings with the SOC

 

Environment

  • Silverline WAF
  • Silverline Shape Defense (SSD)
  • Silverline DDoS

 

Procedure

Non-Production Impacting

  • Submit ticket to Silverline SOC via Ticket Form
    • A minimum of 24 hrs advanced notice is required
    • Request three (3) possible date/time/timezone combinations of your possible availability
    • SOC will verify internal availability and schedule the first requested window we have available
    • SOC will schedule the meeting internally and provide Zoom meeting details in ticket 
    • SOC will confirm the meeting has been scheduled if call details are provided by the customer.
      Note: SOC confirmation is required to consider the meeting booked. 

 

Production Impacting

  • Call Silverline SOC
    • (866) 329-4253 or +1 (206) 272-7969 (International numbers can be found here)
  • Advise SOC of a production impacting event that needs urgent analyst presence
  • Should the call not be answered, please follow the escalation matrix

 

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