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Q&A: When Can We Schedule an Onboarding Call for WAF Onboarding

 

Question

  • When can we schedule an onboarding call with WAF resources?

Environment

  • Silverline WAF
    • Onboarding Call/Engagement 

Answer

  • Technical Onboarding Call with the Silverline Security Operations Center (SOC) from this time range:
    • Monday to Friday, 8:00 - 13:00 UTC or 16:00 - 21:00 UTC
  • To schedule an onboarding call with the SOC, please open a ticket and provide the following information (use this guide to open a ticket with the SOC How to Contact SOC / How to Contact Silverline Support)
    • The main topic for discussion/reason for the meeting
    • Date/Time (including timezone)

 

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