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How to Set Up Real-Time Incident Procedures (RTIP) for DDoS Attacks

Description

Real-Time Incident Procedures (RTIP) in Silverline Portal are steps for the SOC to follow when facing an incident.

 

Environment

  • Silverline DDoS
  • DDoS Attacks
  • Portal
    • Customer Info

 

Procedure

1. Select "Customer Info" tab

F5_Silverline_Portal_RTIP_1.png

 

2.Select "Edit Customer" Tab

F5_Silverline_Portal_RTIP_2.png

3. Edit RTIP in the text box.

Expand the box by dragging from the bottom-right corner.

F5_Silverline_Portal_RTIP_3.png

 

Example Template for RTIP

Real-Time Incident Procedures

DDoS Attacks / Security or infrastructure Issues:
Please follow regular mitigation process and open a ticket with NOC and SOC teams.
Email addresses: NOC@example.com, SOC@example.com


Low severity issues, like BGP flaps:

In case of BGP Tunnel flaps or other network technical issues,
contact NOC and SOC teams. Email to the following address: NOC@example.com
Notification emails:
NOC@example.com, SOC@example.com

 

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