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Q&A: Engage F5 Global Support or Silverline SOC for Hybrid Signaling?

Question

  • As a Hybrid Signaling customer, do I engage with F5 Global Support or Silverline SOC?

What are hybrid deployments?

Hybrid deployments offer F5 customers the ability to use signaling functionality in an on-premises F5 appliance to enable DDoS attack mitigation on the Silverline cloud platform, based on conditions observed in the on-premises device/s. 

The combination of these systems offers a powerful way to mitigate attacks that may exceed the capacity of a network where the on-premises device/s may be located.  

 

Environment

  • Silverline DDoS
  • F5 BIG-IP
  • Hybrid Signaling
  • Hybrid Connector iApp

 

Answer

To better serve our customers, technical support is offered for both systems from two different perspectives:  

  • Silverline SOC is responsible for:
    • Any configuration issues related to the portal configuration of the Silverline services associated with Hybrid Signaling.
    • Any configuration issues related to the Hybrid Connector iApps that communicate with the Silverline platform.
  • F5 Global Support is responsible for:
    • Any configuration issues related to the on-premises appliance (VIPRION, BIG-IP, Virtual Edition) associated with Hybrid Signaling.  
    • Any configuration issues related to the Hybrid Connector iApp on the on-premises appliance.

How to Contact

 

Related Content

Getting Started with Hybrid Signaling

Additional Info on Hybrid Signaling

 

 

 

 

 

 

 

 

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